Exhibitor Frequently Asked Questions
When and Where is the User Conference?
September 17 - 19
Phoenix Convention Center
100 North Third Street
Phoenix, AZ 85004
Exhibition is in the West Building, Exhibit Hall A
Click here for a map of downtown Phoenix with the PCC and our contracted hotels marked.
Have a question related to attendee registration?
Click here to go to the UC2023 Attendee FAQ web page.
Your exhibitor manager will be sent a link along with directions on how to register including any discount codes available to your company based on sponsorship level.
Additional exhibitor registrations are $1,295 per person. All attendee registrations include access to the entire conference, including all networking events.
What about Parking at the PCC?
The PCC parking garage is connected to the West Building at 185 North Second St, Phoenix, AZ 85004.
Parking Rates: $15.00 per day
Hourly metered parking is also available on the streets.
Public Transit: There are numerous transportation options available to the Phoenix Convention Center including Valley Metro Rail, Valley Metro Bus, ride sharing companies (e.g., Uber or Lyft), pedicabs, scooters, Grid Bikes, and many more.
When is Exhibition, including Setup and Breakdown?
To view a full schedule with Exhibition highlighted, click here.
Does the Exhibit Hall close during the conference?
The Exhibit hall will be closed during breakout session times, however, exhibitors may still bring attendees into the hall for demos, meetings, etc., if needed. Please note, overhead lights in the hall will be dimmed slightly.
Who is the show general and where can I find the Exhibitor Kit?
Our show general is Alliance Exhibition Services. If you are a registered exhibitor, a user ID and Password will be emailed to your exhibitor manager in June for access to the Alliance Exhibition Services Online Kit. For preliminary information, click here.
Pre-approval is needed from McLeod Software for any rigging requests. Please email a request to exhibit@mcleodsoftware.com
Who is managing electrical services for exhibitor booths?
Electrical services will be provided through Commonwealth Expo. Exhibitors can place an electrical order for their booth by clicking here.
Are internet services provided?
The exhibit hall will have casual access internet only for all attendees. Exhibitors may secure hard-wired internet services for their booth through the Phoenix Convention Center's contact found in the Exhibitor Kit, or click here to place an order.
Is booth carpet provided?
The exhibit hall area is not carpeted (except for aisles and kiosks.) Exhibitors must have flooring within their booths. Flooring options include supplying your own or ordering through Alliance Exhibition Services. Refer to the Exhibitor Kit for discounted package details.
Can Exhibitors participate in the Sunday Golf Outing or Other Excursions?
Yes, please be sure your booth set-up is completed before 4:00 pm Sunday, September 17.
You can register for the Golf Outing or other McLeod Hosted Excursions during the registration process or modify an existing registration using your confirmation number.
Is there a conference mobile app?
The UC2023 mobile app is provided by Cvent Attendee Hub. A download announcement with instructions will be sent to all attendee email addresses approximately one to two weeks prior to the conference.
If you do not receive the email notification to download the event app, you can search your app store for the Cvent Events app, click to download, then search for McLeod Software 2023 User Conference.
How do I manage my Exhibitor Booth Profile inside the UC mobile app?
The Cvent Exhibitor Portal access will be sent to your exhibitor manager. If you need the email notification resent to you for access, or you wish to be added as an exhibitor manager, please contact exhibit@mcleodsoftware.com
Will an attendee list be shared to exhibitors?
As a privately held company and our show being a private event, we do not share our customer list or attendees of UC outside of the event mobile app.
The UC2023 mobile app provides all registered attendees access to the “attendees” page after login. Attendee profiles are set by default to reveal First & Last Name, Business Title, and Company Name. Please note, the attendee list is not downloadable.
Each attendee has the ability to manage their own privacy. Email addresses and phone numbers are protected information and not revealed unless the attendee changes their contact profile from private to public. If you decide to participate in Lead Capture (additional fees and can be purchased via the Exhibitor Portal) you will have access to full attendee contact information of the attendee badges your team scans as well as scanned badges for your breakout session if you have secured one in your sponsorship.
Attendees can message other attendees to connect and request appointments via the app as well.
Will "Lead Capture" be provided?
Lead capture will be provided at an additional charge via Cvent to any exhibiting vendor. Information is provided within the Cvent Exhibitor Portal.
Lead capture provides the exhibitor the ability to scan an attendee badge and review lead information via the Cvent Exhibitor Portal instantly. Your downloadable list will include basic attendee information plus email and phone number along with any other notes or comments your staff provides.
If you have a breakout session as a sponsorship deliverable, attendee badges will be scanned as they enter your session room. A session attendee list will be provided to you electronically at the end of your session.
If you need the email notification resent to you for access to Lead Capture, please contact exhibit@mcleodsoftware.com
What should I wear?
Business casual is the norm throughout the conference including all evening events.
What is the weather like in late-September in Phoenix, AZ?
Highs are in the mid 90’s. Lows are in the mid 70’s.
What does your Exhibitor Kiosk option include?
Please click here to review our kiosk option. Kiosks are noted with "K" on the Expo Map near the stage.
Other questions?
