Moving Ahead During the COVID-19 Emergency

At McLeod Software, we understand that we serve one of the most critical industries in the United States. If trucking fails, the country fails. We also understand that our system is crucial to ongoing operations and business continuity for our customers.

This week, McLeod University continues our live, on-line Foundation/Ignition Training Class, which is normally taught on-site at our headquarters in Birmingham, as well as at our Chicago and Salt Lake City offices. Customers are attending through our virtual/on-line classroom to ensure their projects remain on track, and they are able to bring newly hired employees up to speed. We will continue to monitor and adjust our McLeod University offerings to best serve our customers in this rapidly changing environment.

"The material was taught well and easily understandable. I liked having the ability to work in the Ignition system with Laine as he was describing what to do. The whole process was made easy, and I learned a lot of new things to help Syfan run smoother. The pace of the class was perfect and not overwhelming." -Syfan Logistics Employee

We will continue to offer our McLeod University Training classes on-line until travel restrictions are lifted, and we can once again welcome our customers into our on-site classroom facilities.

We have held a few standard onsite training classes, conducted Role-Based Training remotely for customers who are in in their implementation cycle, and supported several customer go-live events this week.

At McLeod Software, we continue to take extraordinary measures to make sure we can support your system and your team during the COVID-19 crisis. Our support team is enabled with the tools, connectivity, and infrastructure needed to ensure the continuity of support for our customers.

There will be no changes in the way you, our customers, communicate with us during this crisis. Our phone and email support channels will continue to function as they do now. There are no new or different procedures for you, our customers, to request or receive support services from McLeod Software.

We are also intent on doing our part to help prevent the spread of COVID-19. We have implemented the following changes for training classes, meetings, and customer visits:

  • We will continue to make customer on-site visits for training and implementation projects when the customer wants the scheduled on-site visit to occur, and it does not conflict with the customer’s travel or visitor policies, and the qualified people from McLeod are available and able/allowed to make that visit or trip to the customer site. If there are local travel restrictions, or transportation is unavailable, we may not be able to accomplish the visit. We may also be constrained by the number of our qualified people who are available for any specific visit.

  • Our sales team will continue to make customer on-site visits, when the customer wants the scheduled on-site visit to occur, if it does not conflict with the customer’s travel or visitor policies, and our team members are able to make that visit or trip to the customer location.

  • We are curtailing scheduled customer/partner visits to McLeod Software offices during the emergency. We will work with each customer to schedule the appropriate type of audio/video conferences and meetings to ensure that the goals for what would normally be done in a visit move forward in the same timeframe.

We will evaluate each of these measures on a week-by-week basis and make a determination if we should continue with the restrictions or return to our normal routines.

We appreciate the opportunity to serve you. If you have any questions, please contact your support Account Manager or email us at your <CustomerCode>@McLeodSoftware.com.

 

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