Detention Management

As capacity tightens, driver detention for loading and unloading continues to be an important issue for truckers.

In real-time, the LoadMaster Detention Management module warns the shipper of potential detention charges before the deadline, and notifies them again once the detention limit has been reached.

Accurately track and document the important aspects of a detention event allows LoadMaster to bill for detention based on customized settings for each customer, according to their contract. Because of the extensive and detailed record keeping on detention events maintained in LoadMaster, identify frequent offenders, both shippers and consignees, on the detention front to help you negotiate better rates, or even to decide which shippers or consignees you no longer choose to serve.

Using your mobile communications/ ELD system in conjunction with the McLeod Symphony Mobile Communications System module can automate and trigger arrival and departure notifications for detention records. In the absence of mobile communications, manually dispatched movements can also initiate the arrival and departure event information. Creating detention records provides the ability to effectively measure, report, manage, and bill more accurately for driver detention.

A centralized management tool, the Detention Tracking screen, provides visibility of all open detention records in one place. This allows interaction with all open detention records, detention definitions, and history records for customers and locations. Paths to Detention Definitions and Detention History records allow users quick access from the Customer and Location Master file.

McLeod’s Detention Management Module has the separation of two vital aspects of the detention process - billing the customer and paying the driver. Allowing the billing process to be independent puts focus on the amount of time and money to accurately bill the customer for the detained driver, while knowing the driver will be accurately compensated for lost time. In cases where customer authorization is required for billing, functionality in the Detention Definition screen can require approval from management or the customer prior to creating detention charges and invoices; this will ensure billing accuracy and make detention invoices collectable. A Driver Pay tab within the definition provides flexible pay options for company drivers, owner operators, and carriers.